Exco InTouch has been approved to ISO9001:2008 by Lloyd’s Register Quality Assurance (LRQA).
This milestone certification has been awarded to Exco InTouch in recognition that the company has developed and implemented a quality management system built around processes of the highest standards and which meets or exceeds its customers’ requirements, whilst maximising continual improvement.
The ISO9001:2008 certification underwrites the superior quality of Exco InTouch’s service delivery processes, making the company the only electronic clinical outcomes assessment (eCOA) provider to comply with ISO9001:2008 as well as the data privacy and security standards: Safe Harbor, EU Data Protection and HIPAA, which are essential when using a BYOD (bring your own device) approach in clinical and healthcare settings.
Tim Davis, CEO and founder of Exco InTouch commented: “We are delighted to have received this important certification. The capability underlines our commitment to quality and our ability to provide best in class services for our customers whilst marking us out as a gold standard provider in our field”.
Mark Wright, Head of Quality Assurance at Exco InTouch commented; “Quality of service is a key driver for us at Exco InTouch and we are very pleased to have been approved to ISO9001:2008 in recognition of the very high standard of products and services that we provide in mobile and digital technology data capture and patient engagement solutions. We are achieving ever increasing customer service levels to meet the needs of our clients head on and we are proud to have been formally recognised in this regard.”