Scientific knowledge-based organisation Sciformix Corporation has announced that it has been awarded for best practices in Customer Service Leadership in the pharmaceutical scientific process outsourcing industry by market research company Frost & Sullivan.
Award
The company partner with life science clients to provide a full range of services from study design to post-marketing surveillance.
The award comes based off recent analysis of the pharmaceutical market. Frost & Sullivan recognised Sciformix for employing flexible, tailored solutions to improve quality, performance, and efficiencies along the entire drug development lifecycle.
The award was benchmarked against strict criteria for customer service and impact which saw Scifromix beat the competition. These included Empowerment, Leverage of Customer Feedback, Speed/Timeliness, Frictionless Interaction, Technological Investment, Price/Performance Value, Customer Purchase Experience, Customer Ownership Experience, Customer Service Experience, and Brand Equity.
Sciformix president and CEO Manish Soman commented: “It is a great achievement for Sciformix to receive this prestigious award, and we are deeply honoured to be recognised for our commitment to quality and excellence across the board towards our customers. Customer centricity is at the heart of what we do at Sciformix, and it features prominently among our core values.”
He added: “Since our inception, Sciformix has evolved alongside scientific advances, technology innovation, and the changing regulatory environment and industry landscape. Our client-focused and flexible business model ensures that we provide expertise in both science and operations to our clients, delivering the best possible outcomes for patients and manufacturers in regard to safety and efficacy of drugs.”
David Frigstad, chairman of Frost & Sullivan, commented: “We are proud to present Sciformix with this year’s award for best practices in customer service leadership in the pharmaceutical scientific process outsourcing industry. Our global team of analysts and consultants continuously monitor different markets across numerous sectors and geographies to recognise those companies that maintain consistently high standards for customer service quality, allowing them to form deep relationships with their customers. For this, we congratulate Sciformix on its achievements.”